Healthcare
Give your front desk more time to focus on patient care. CYROST helps healthcare practices handle patient inquiries, appointment requests, rescheduling, and everyday questions with an AI agent tailored to their workflows.
The problem
Front-desk teams juggle incoming calls, patients at reception, and changing schedules throughout the day. Routine questions and appointment changes interrupt their work, while patients expect quick, helpful responses.
The solution
CYROST provides an AI agent that handles routine patient conversations, assists with scheduling and changes, and takes action through workflows tailored to your practice. Your team stays informed and can focus on patients who need personal attention.
Capabilities
What it can do
Answer common patient questions about services, business hours, location, and office policies.
Help patients schedule, reschedule, or confirm appointments by checking appointment details and available times.
Handle routine administrative requests and collect relevant patient information and preferences.
Use approved practice information and connected workflows to complete administrative tasks.
Recognize requests that need personal attention and connect patients with the appropriate practice staff.
Keep your team informed with clear messages, request updates, and conversation summaries.
Recording
Recorded call
Listen to CYROST AI help a patient reschedule a dental cleaning and confirm the new appointment.
A patient call handled by a CYROST AI agent
Patient — CYROST AI
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View call transcript
CYROST AI: Thank you for calling the dental office. How can I help you today? Patient: Hi! Um, I have a cleaning scheduled for Thursday, but I need to move it to another day. CYROST AI: Sure, I can help with that. Can I get your name, please? Patient: Michael Fisher. CYROST AI: Thanks, Michael. And can you confirm your date of birth? Patient: March twelfth, nineteen eighty-six. CYROST AI: Thanks, Michael. Let me pull up your appointment. CYROST AI: Okay, I found your cleaning appointment for Thursday at two PM. Is that the one you'd like to change? Patient: Yeah, that's the one. CYROST AI: What day works better for you? Patient: I think… maybe next Tuesday? Morning would be better. CYROST AI: Let me check what's available. CYROST AI: Okay! I have nine thirty or eleven in the morning on Tuesday. Would either of those work? Patient: Nine thirty would be great. CYROST AI: Great! Just to confirm, you'd like to move your Thursday cleaning at two PM to Tuesday at nine thirty AM? Patient: Yeah, that's correct. CYROST AI: Perfect. Let me make that change for you. CYROST AI: All set, Michael! Your cleaning is now scheduled for Tuesday at nine thirty in the morning. Patient: And the Thursday appointment is canceled, right? CYROST AI: That's right. Your Thursday appointment has been replaced with the new Tuesday appointment. Patient: Perfect, thanks. CYROST AI: You're very welcome, Michael! Have a great day! Patient: You too, bye.
Workflow
How the inquiry flows
The steps a request moves through, from the caller’s question to the person who takes it from there.
- Patient inquiry
- AI handles the administrative request
- Collect preferred service, date, and contact details
- Staff confirms the appointment
Questions
Common questions
Can CYROST AI schedule or reschedule appointments?
Yes. CYROST AI can help patients check availability, schedule or change appointments, and confirm details through your practice’s scheduling workflow.
Can CYROST AI answer medical questions?
CYROST AI focuses on administrative tasks and patient communication. Medical advice, diagnoses, and treatment decisions remain with qualified healthcare professionals.
Can the solution be customized for our practice?
Yes. CYROST tailors each solution to your practice’s needs, including appointment workflows, existing systems, patient communication processes, and additional administrative capabilities.
Let’s discuss the interactions you want to improve.
CYROST offers ready-to-deploy Agentic AI solutions, tailored to the unique needs of your business. We take the time to understand your goals, customers, and workflows to help improve productivity, customer experience, and business growth.